Sometimes when you purchase a new bike or bicycle accessory, you change your mind. When you purchase items with Trek Bike, you don’t have to worry. They are proud to offer hassle-free returns on items you purchased at their store.
Trek is a popular online and in-person retailer of bicycles and cycling gear. They have been in business for over 40 years and consistently provide high-quality bicycle items that stand the test of time. They sell items under several brands including Trek, Electra, Bontrager, and Trek Travel.
If you recently made a purchase from Trek and you want to return it, don’t worry! Trek has an easy-to-understand return policy that will help you return your item for a full refund.
To make your Trek Bike return easy, keep reading. We will break down the ways to make sure you get your money back quickly and efficiently for your Trek return.
Can you return items purchased from Trek Bike?
Trek Bike accepts returns within 30 days of the original purchase date.
There are a few different ways to go about the return depending on whether you purchased your item from an authorized Trek retailer or online at trekbikes.com.
No matter how you purchased your item, you can return it either in-store or through the mail depending on your preference.
Here is a little more about what you need to know about each return type with Trek:
In-person returns
If there is an authorized Trek retailer near you, you can return your item right in the store for a refund. You can find a Trek retailer in your area on their website.
To return in-store, you need the item you wish to return and your store receipt or a copy of your confirmation email for online orders.
If you purchased a bike that was assembled in the store, you will need to return the bike to the store that originally built it for you.
Mail returns
If you can’t get to a Trek retailer or just prefer to mail in your return, you can easily do so as well.
If you have an account with Trek online, your return shipping is always free. You can print a prepaid shipping label right from your account, package up your item, and drop it off for shipment.
If you did not set up a Trek account and just checked out as a guest or purchased in a Trek store, you will be responsible for return shipping costs.
Trek asks that you ship your item using UPS, FedEx, or USPS so that you can track the status of your return should anything happen to it in transit.
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Trek 30 Day Guarantee
The Bontrager Guarantee is a customer assurance provided by Bontrager and Trek for every aftermarket product they offer. This guarantee includes a 30-Day Unconditional Guarantee, aiming to ensure customers are confident in their purchase.
Additionally, Bontrager and Trek provide some of the best replacement and loyalty programs in the industry, further enhancing customer confidence in their products.
This guarantee is designed to offer customers peace of mind when shopping, demonstrating the company’s commitment to standing behind their products and providing excellent service and support to their customers.
What does the Bontrager Warranty cover and how can I initiate a warranty claim?
The Bontrager Warranty provides coverage for defects in workmanship and materials for products branded under Bontrager and Trek.
Should you encounter any issues related to the quality of the product, you can initiate a warranty claim by reaching out to your nearest authorized retailer.
It is vital for us at Bontrager to ensure that our customers feel confident in their purchases, which is why we offer this limited warranty.
What are the specific durations covered under the warranty for different Bontrager and Trek products?
The warranty for various Bontrager and Trek products includes specific durations for coverage: – Bontrager wheels with carbon rims are covered under a lifetime warranty. – Trek apparel, Bontrager apparel, Bontrager parts and accessories, and Bontrager wheels with alloy rims are covered for a duration of 2 years.
What are the exclusions under the Bontrager Warranty?
The Bontrager Warranty excludes coverage for the following situations:
– Regular wear and tear – Incorrect assembly – Corrosion
– Improper maintenance – Installation of components, parts, or accessories that were not originally intended for or compatible with the bicycle as sold – Damage or failure resulting from accidents, misuse, abuse, or neglect
– Labor costs for replacing or changing parts
– Non-proprietary products not covered by the original manufacturer’s warranty.
What warranty policies cover Trek and Bontrager goods?
Trek and Bontrager goods are backed by comprehensive warranty policies and return programs to provide customers with confidence in their purchases and ensure they can fully enjoy their products.
How long do you have to return items to Trek Bike?
You must initiate your return with Trek within 30 days of purchase.
You can return in-store within that 30-day window. If you are returning your item by mail, make sure you initiate the return in your online account within 30 days.
Once it is initiated, ship your item back to Trek as soon as you can to avoid delays with your return and refund processing.
Can I make split payments for my order on trekbikes.com?
On trekbikes.com, we currently do not support split payments using multiple credit cards for a single transaction. If you have multiple items and wish to use more than one credit card, we recommend placing separate orders for each item.
Alternatively, you can choose to visit a nearby Trek dealer as they may have the capability to process payments using multiple cards.
How are credit card returns processed?
Credit card returns are typically processed promptly upon confirmation of the return. In most cases, customers can expect to see the credit reflecting in their accounts within 4 to 10 business days. However, it is advised to allow for up to 30 days for the credit to appear.
Will Trek Bike refund shipping charges on returns?
Any customer with a Trek account will receive a prepaid shipping label to ship back returned items.
If you do not have an account set up, you will have to pay for shipping out of pocket and it will not be reimbursed by Trek.
It’s also important to know that if you receive a damaged or incorrect item from Trek, they will reimburse you for any shipping charges you paid on the original order as well.
If this happens to your order, make sure to let them know when you initiate your return to ensure you are fully reimbursed.
Under what conditions will shipping charges be refunded by Trek?
Shipping charges will be refunded by Trek under the following conditions: 1) If Trek ships the incorrect merchandise 2) If the merchandise was shipped damaged or defective 3) If the merchandise was damaged in shipping.
How long will it take to receive my refund from Trek Bike?
Most refunds will credit to your account within 10 days of the return being processed by Trek. However, depending on your bank your refund may take up to 30 days to show up.
If after 30 days you have not received your refund, please contact Trek and they will make it right for you.
Can you return used items to Trek Bike if it doesn’t work?
Trek is great about returns. They offer an “Unconditional Guarantee” return policy within 30 days of your purchase.
What this means for you as the customer is that if you are not satisfied with your order for any reason, you can return it for an exchange or refund.
This guarantee applies to anything you purchase, even if it has been installed on your bike or used.
Trek does ask that you clean the item thoroughly before returning it to them for a refund or exchange. Any items received that are not cleaned to Trek’s standards will; be shipped back to you at your expense.
Under what conditions will shipping charges be refunded by Trek?
The holiday return policy for orders on Trekbikes.com states that any orders placed on Trekbikes.com between November 24th and January 1st are eligible to be returned up until January 31st.
Does Trek offer international shipping services?
Currently, our shipping services are available exclusively for addresses within the United States. Please note that we do not provide shipping to freight forwarding addresses at this time.
How can I contact Trek Customer Care for product and warranty guidance?
To contact Trek Customer Care for product and warranty guidance, you can reach out to Trek Headquarters in Waterloo, Wisconsin by calling 1-800-585-8735. Their customer care team is available Monday through Friday from 10 am to 6 pm (CST) and closed on weekends.
Conclusion
Trek Bike understands that even if you thought you were going to love something you purchased from their store, you might change your mind.
They stand behind their products and want to make sure you get what you need.
Trek makes returns easy to do no matter how you ordered your item. Whether you purchased from a Trek retailer or on their website, you can return your item for a refund or exchange in person or by mail within 30 days of your original order.
In-store returns are easy if there is a retailer near you because you can drop the item off without having to worry about the hassle of shipping.
If you know you want to return via mail, make sure you set up a free account with Trek when you place your order. Members get free return shipping on all orders.
Already tried out your bike or installed your new bike accessory, but still want to return it? No problem!
Trek understands that sometimes you have to try something out before knowing you don’t like or need it. Return even used items (as long as they are thoroughly cleaned) within 30 days for a full refund or exchange.
