If you buy an electric bike from REI and don’t find it to your liking, can you return it, and what does returning it entail?
REI allows returns of new bikes within one year of purchase and used cycling products within 30 days. You can ride a bike before returning it, but you’ll need to provide the original receipt.
Let’s discover what the REI return policy says about electric bikes, what condition the bike needs to be in for it to be returnable, and the different methods you can use for the return.
REI Electric Bike Return Policy
New bikes can be returned to REI within a year after purchase with the original receipt. Used bicycles and cycling accessories (such as seats, tires, and mounts) may be returned within 30 days, but bike trainers must be returned within 90 days.
Holidays and REI Co-op members do not qualify for more extended return policies. Also, remember that anything you buy at a garage sale is “as is” and a final sale, so you cannot exchange it.
As mentioned earlier, the original receipt is necessary for bike returns to REI. The shop might be able to search up your purchase if you don’t have the receipt but are an REI member or bought the bike online (as previously reported).
Along with all the accessories that came with the bike, you should include any original packaging and/or tags, if any are still present.
REI accepts used and faulty returns and can resale bikes that exhibit indications of wear as used equipment.
You can ride the bike before returning it. However, remember that you cannot replace a bike just due to regular wear and tear, and REI’s Satisfaction Guarantee excludes damage to cycles resulting from misuse or accidents.
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REI’s Return Process
You may return your bike to any REI shop, whether you purchased it offline or online. Anytime during regular store hours, bring the bike, any remaining packaging and tags, and your receipt to the customer service desk. There are no charges for returns.
In most cases, you’ll get a refund using the same payment method you used initially, but if you used PayPal to make your online purchase, you’ll get a cash or check refund instead.
Please note that REI may refuse your refund if you have a record of creating excessive returns. When to approve and reject returns is at the store management’s discretion.
Returning by Mail
Bikes can’t be returned by mail using REI’s online return system since they’re big and need assembly. You may return a bike by mail by contacting a shipping company directly.
However, our staff advised returning your bike to an REI shop because in-store returns are cost-free.
Returning Without a Receipt
In-store or by mail, REI will not accept a return without a receipt, according to corporate customer care employees. We got in touch with REI sites in Alabama, Kansas, Connecticut, Michigan, and Washington to confirm the application of this policy in stores.
All of the employees with whom we had conversations agreed that REI returns require receipts.
REI welcomes returns within a year of the original purchase, except electronics, which have a 90-day return window, and used products, which must be returned within 30 days.
REI will give a refund using your original form of payment if you satisfy all return criteria. Items marked “Garage Sale As Is” are final sales and not returnable at REI.
How to Look Up Your Receipt
An employee in customer service might be able to track down your receipt if you placed your purchase online or if you are an REI member. All of the following information must be provided:
- Order number
- Member’s name
- Member’s number
- Member’s address
- Member’s phone number
- Member’s email
- Purchasing date
- Purchase location
- Purchase price
The colleague will also inquire as to why the return was made.
You must include all the details above with your return if you are mailing it in without a receipt and a brief explanation of your decision to return the item.
REI can reject your return if you cannot provide accurate information.
If you give the buyer’s information as well as the following details, REI will handle gift returns without a gift receipt:
- The gift recipient’s name (Remember to designate your return as a gift recipient refund if you are mailing it back.)
- The member number of the gift receiver (if applicable)
- Address of the gift receiver
- Phone number of the gift receiver
- Email of the receiver of the gift
The gift receiver will get a reimbursement for in-store returns when the item is returned. When you send presents back by mail, REI will send the gift recipient’s name and address a paper check for reimbursement. The initial buyer will be reimbursed if the gift recipient’s refund information is ambiguous or lacking.
How to Make Exchanges
Exchange procedures vary significantly depending on how you purchase the item, but they are straightforward.
You may exchange your item at any REI location by bringing it to the customer service counter. If necessary, an employee of REI can assist you in ordering a replacement product online.
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New bicycles can be returned within a year of purchase and used cycling equipment can be returned within 30 days. Before returning a bike, you are permitted to ride it, but you must present the original receipt.