Peloton Bike Return Policy (What’s Covered & More)

peloton Bike Return Policy

Have you ever asked yourself or your friend what Peloton bike return policy is? Well, you are at the perfect place to find the answer to such a question.

Peloton is a company known for its extensive range of home exercise machines, including treadmills and bikes; they also offer an app that takes you through various online classes. If you decide to purchase one of their exercise machines, you may be curious about the refund policy in case the item is unsuitable.

Peloton has an excellent 30-day return policy which enables you to return any product you’re not satisfied with so long as it’s in line with their return policy guidelines. The refund will not cover any damage or wear and tear caused by improper use or accidents. 

This article will discuss the return policy for the popular online exercise machine retailer, Peloton. So, keep reading! We have everything you need to know about the return policy of Peloton. 

Peloton Exercise Company

Peterson is one of the leading exercise machine and equipment companies in both the United States and the United Kingdom. It is well known for its quality treadmills, exercise bikes, and app, allowing users to partake in online fitness classes. 

The company also has a wide range of sports equipment, workout apparel, and various accessories, all of which aim at making exercising a home a possibility for anyone. 

Peloton is known for its convenience as it will deliver any treadmill or exercise bike right to your door and even set it up to save you all the hassle. They will even throw in a 30-day free trial on various models of their exercise machines. 

All the machines and equipment sold by the online retailer are modern and held to a high standard, meaning you’ll never be sold an outdated or damaged product.

Their bikes come with HD touchscreens, built-in surround sound, and easy-to-work controls. 

If you purchase one of their exercise machines, you can link the Peloton app to your HD touchscreen and partake in various live classes such as cycling and indoor running.

Professional coaches host these classes throughout the week. 

What Is The Return Policy For Peloton?

Peloton is a popular online retailer for numerous reasons. They’ll provide customers with the convenience of bringing the exercise machine to their door and will even set it up for you saving you time and hassle.

As Peloton is one of the largest online retail companies shipping out exercise machines and equipment to people all around the United States and the United Kingdom, you’d expect that they have an excellent return policy, which in fact, they do. 

A Full Refund Up To 30 Days

If you decide to purchase any exercise machine or equipment from Peloton, you’ll be happy to know that you’ll receive a 30-day refund period.

This will help you decide whether the particular item you ordered is not up to your satisfaction or has come with damaged or faulty parts; you’ll be entitled to a full refund. 

You should be aware that Peloton’s return policy does not cover damage caused to the exercise machines, equipment, or any other product caused by improper treatment of the goods or accidents. 

If you need to read more about the various terms and conditions surrounding what is considered damage to the products, all of this information is laid out in an easy-to-read format on their website titled, bike and tread limited warranty. 

The Return Process

Once your exercise machine or product from Peloton has been delivered to your home, you’ll have up to thirty days to decide if it’s satisfactory.

If not, you will use the return label which came with the original packaging to return your Pelton product. 

You must ensure that when opening your product, you keep the original packaging, as this is critical to ensuring that you receive a full refund.

If the product is sent back to Peloton without the original packaging and order number, it may not qualify for a refund. 

It can take up to two weeks from the time your products return to the Pelton warehouse for the processing of your refund to begin.

Once your refund has been processed, it may take up to fourteen business days for the money to arrive in your account; and will be sent back to the original payment method.

Peloton takes no responsibility for delays in the refund process, whether due to pick-up and delivery, incorrect address provided, poor weather, or other circumstances outside of their control. 

Peloton states on their website that because of the weight and size of many of their products, they do not offer a refund for any of the delivery charges that were made to get the exercise machine to your home.

On top of this, various returns made outside the home trial will include a return shipping fee between $250 and $300, depending on your location.

Conditions For Returned Items

Like all other major online retailers, various conditions must be met when returning any piece of exercise equipment or machine to ensure that a full refund is granted. 

The products must not be in a state of disrepair or partial damage when returned to Pelton, nor should they have any missing parts.

They should not have any signs of misuse or abuse, as if any of the mentioned reasons are concluded, this will forfeit your right to a refund. 

How to Return Your Peloton Accessories

Returning the various accessories sold by Peloton is subject to the same terms and conditions and is available for a refund within 30 days of delivery to your home. 

Any merchandise purchased from Pelotons, such as shoes, clothing, water bottles, and headphones, can not be returned if they have been subject to any wear and tear or if they have been used extensively. 

When returning the merchandise, all of the tags must still be attached to the items, and proof of payment must be returned with the correct items listed.

On top of this, the products must be shipped in the original packaging. 

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Now that you know all about peloton’s excellent 30-day return and refund policy, why not head over to their website and see if there’s an exercise machine or piece of equipment that can help you get the most out of your home workouts. 

Remember that Pelton also offers a 30-day free trial period on a number of their products, so you may get to try out various pieces of their quality workout equipment at no cost. 


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John Muranko

John is Founder and Senior Bike Editor at ProBikeCorner. John is a bike and travel addict who has cycled through 17+ countries and doesn't really have any plans of stopping. He´s passionate about helping others by creating technical resources, in-depth reviews and more…

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