There’s nothing worse than realizing you need to return a new purchase for your bike, but sometimes returns are unavoidable. The great thing about buying from Modern Bike is that they easily accept returns as long as you follow their simple instructions.
Modern Bike is an online bike parts and accessories retailer with a large inventory of everything avid cyclists need. Whether you need a replacement part or a custom accessory for your bike, chances are you can get it at Modern Bike.
What happens if you need to return something to Modern Bike? As long as the item has not been used or damaged and it has been 30 days or less since you placed your order, you can return your item to Modern Bike for a refund or replacement.
To make sure you can return your item to Modern Bike without any issues, check out the tips in this article. We will break down what you need to know to make your Modern Bike return seamless and stress-free.
Does Modern Bike accept returns?
Modern Bike understands that sometimes an item will not be what you expected or that you may change your mind, so they are happy to accept returns on items purchased from their online store.
To make the return process simple for all involved, Modern Bike does have some standard return policies that all customers must adhere to for any returns.
Here are the most important things to know about returning to Modern Bike:
Returns accepted within 30 days of purchase
Modern Bike will accept item returns within 30 days of your original purchase date. If you placed your order more than 30 days ago but still wish to return your item, the return will most likely not be accepted.
Original receipts are required
To return an item purchased at Modern Bike, you will need to provide your original receipt as proof of your purchase.
Without your receipt, Modern Bike is unable to verify the date of your purchase, the amount you paid, and the method of payment. These things are essential to completing your return.
New, unused merchandise is eligible for returns
Modern Bike will accept returns that meet the above criteria only if they are brand new and unused.
If your returned item appears to have been installed, used, or otherwise damaged, your return will be invalid and may not be refunded.
Can you return something purchased at Modern Bike more than 30 days ago?
Modern Bike only promises to accept returns within 30 days of the original purchase. If you have a special circumstance that falls outside of that 30-day window, you may want to speak with Modern Bike directly to see if an exception can be made.
However, unless the item proves to be defective or causes some greater issue, returns made outside 30 days will not be valid.
Do you need a receipt to return something to Modern Bike?
Modern Bike kindly asks that you provide a copy of your original receipt with your purchase. Without the receipt, they cannot verify the validity of your order, your order total, payment method, and order date.
Can you return a product that has been used to Modern Bike?
Modern Bike has a strict policy that they will only accept returns on items that are brand new, unused, and ideally still in the original packaging.
Unless the item is found to be defective during use, you will need to return your item to Modern Bike in exactly the same condition that you purchased it in.
Can you choose a refund or a replacement for Modern Bike returns?
Depending on your preference, Modern Bike is happy to either just replace your item or refund you for your return.
If you know you still want the item, but there was something wrong with the one you received you can opt for a replacement.
If you are certain, you do not need or want the item, simply return the item to Modern Bike for a full refund to your original payment method.
What if you paid with a card that is no longer valid?
If you recently got a new credit card and the card that you used to purchase your original order with Modern Bike is no longer valid, you have the option of store credit.
In these cases, Modern Bike will issue you a store credit in the full amount that you paid that can be used in their store.
Will Modern Bike reimburse shipping costs?
If you return an item to Modern Bike for a refund, you will receive the full price you paid for the actual item as a refund.
Any shipping costs that you paid will not be refunded as Modern Bike states in their policies that shipping is the customer’s responsibility.
Can you return special orders to Modern Bike?
Modern Bike defines special orders as orders totaling over $1,000 or with a quantity of greater than 10 ordered. Returns on these items are handled at the sole discretion of Modern Bike.
There are special policies and procedures that go along with these orders that may prohibit returns. If you have a special order you would like to return to Modern Bike, contact customer service to discuss your situation and decide the best course of action.
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Conclusion
Modern Bike has a pretty flexible return policy. They understand that sometimes things happen, and you need to return an item that you purchased from their store.
To get the most out of your Modern Bike return, make sure you inspect your item as soon as it arrives for any issues and makes sure that it is going to work for you ASAP.
Modern Bike only accepts returns within 30 days from the original date of your purchase, so it’s important to act quickly.
If you think you might want to return your Modern Bike order, keep a copy of your original receipt and do your best to make sure the item does not see any use.
Modern Bike will not accept returns on any items that have any signs of installation or wear, so keeping it clean and new is of the utmost importance.
