Woom Bike Return Policy (What´s Covered + More)

Woom Bike Return Policy

John, do you know what Woom bike return policy is? This is one of the questions my readers ask a lot. Well, I´ve got you covered.

Woom bikes have become the go-to bikes for parents everywhere, as their innovative designs and lightweight aluminum make them the perfect fit for kids of all ages. Known for their safety features and their UpCycle program that grows with your child, these bikes have become synonymous with childhood adventure.

Even if you don’t utilize their UpCycle program, Woom still offers a fair return policy. For bikes purchased between January and October, Woom offers a full refund within 30 days. For bikes purchased during the holiday season in November and December, customers can receive a full refund within 60 days.

Warranty for Bikes Purchase Between January-October

If you purchase a bike directly from Woom, you can return it with a full refund within 30 days of your purchase.

The bike will be refunded in full and the refund will also include domestic shipping fees for sending it back; however, there are no refunds available for the original shipping cost that delivered the bike to you.

Once Woom receives the bike back, the refund will be processed in 5-7 business days. To return your bike, visit Woom’s website and go to the page “Returns/ Warranty.”

There you will find an option that says “click here for return label.”

Woom will send you the return shipping label, and all you have to do is pack and deliver it to Woom. If you are returning multiple items, such as a bike and bike accessories, Woom requests that you send them in separate packages.

If you are returning multiple bikes, also pack them individually.

Read also >> Bike Size Chart: 7 Easy Methods How To Choose Right Bicycle

Warranty for Bikes Purchased in November and December

Woom understands that many of their bikes are gifted for the holiday season and so they offer a longer window for returns for purchases bought in November and December.

If you received a bike as a gift or purchased one directly from Woom in November and December, you have 60 days to return it for a full refund minus the original shipping cost.

If you received the bike as a gift, you have 60 days from the time you received it, not from when it was purchased.

To begin the return process, visit Woom’s website and go to the “Returns/ Warranty” section. Go to “click here for return label.” If you have multiple bikes or accessories to return, send them in separate packages.

Once Woom receives the returns, you will receive a full refund including the domestic return shipping costs in 5-7 business days.

Warranty Information

Woom offers a fair warranty and is willing to work with its customers on a case-by-case basis if something goes awry.

Woom’s warranty for their bike frames and forks extends to five years and is 24 months for all other components.

The warranty covers obvious defects, but not normal damages caused by crashes, wear and tear, or misuse.

For obvious defects, simply send a picture to Woom and they will help you. If a part of your bike breaks or is stolen, Woom will work with you and offer items at a cost in some cases.

Customer Support for Returns

Woom offers many ways to reach its customer support team if you need assistance with returns, refunds, or warranty issues.

Customers may email them at usa@woombikes.com or give them a call at 855-966-6872.

Customers can also find more information on Woom’s website under their “Returns/ Warranty” and “Frequently Asked Questions” tabs.

Issues or challenges faced by users with certain bike models or components

Users have identified communication and shipping delays as noteworthy challenges with Spawn bicycles, specifically highlighting instances where emails notifying them of shipment statuses were missing.

In one instance, a customer had to reach out to the manufacturer after a shipment did not arrive on time, citing a delivery error where the package was sent to the wrong address. While Spawn promptly rectified the situation by resending the item, such experiences raised concerns about the efficiency of their logistics and customer service processes.

Furthermore, a user reported difficulties with the Kotori 24 frame, specifically in regards to the rear brake system. Despite receiving a replacement dropout from the manufacturer, the issue persisted, suggesting a potential design flaw or compatibility issue with the brake tabs.

This situation showcases the importance of thorough product testing and quality control measures to ensure that components work seamlessly for the end user. Despite these challenges, users also mentioned positive experiences with other Spawn bike models, such as the Banshee 16″, Savage (now Raiju) 20″, and Yama Jama 26″.

It appears that the brand’s offerings include a variety of bike sizes and components, but potential buyers may consider exploring other brands like RM and Commencal for budget-friendly alternatives given the aforementioned issues.

Overall, these user experiences underscore the importance of manufacturers addressing communication lapses, shipping discrepancies, and component-related issues promptly and effectively to maintain customer satisfaction and brand reputation

What are some experiences with warranties for kid’s bikes shared by users on the forum?

Users on the forum have shared various experiences with warranties for kids’ bikes. One user mentioned their positive experience with a woom balance bike, highlighting the ease of getting a replacement by simply sending a photo.

They appreciated that Woom also offers to sell parts at cost for wear items or out-of-warranty situations. However, the user expressed concerns about other brands like Spawn cycles and expressed curiosity about the warranty processes of other brands such as Prevelo and Commencal.

WOOM bikes FAQs

What makes WOOM bikes unique?

A lot of children’s bikes on the market are just smaller versions of adult bikes and don’t consider what children actually need.

Woom bikes are unique because they are designed for children’s safety and ease of ride with features like lightweight aluminum, a narrow-wide chainring, and ergonomic locking grips to fit tiny hands.

Where are WOOM bikes manufactured?

Woom bikes are manufactured in Poland, Cambodia, Vietnam, and Bangladesh with over half being produced in Poland.

Woom is a family-run business that started in the family’s garage in Vienna and has since expanded worldwide.

Woom currently has a US branch in Austin, TX run by one of the family members.

Can I return a bike to a WOOM store?

Customers cannot return a bike to a Woom store in the USA, as there aren’t any brick-and-mortar shop locations. There is a fulfillment center in Austin, TX that offers a local pickup option, though.

Does the warranty cover all WOOM bikes?

Woom’s 5-year warranty covers all bikes.

What is the WOOM UpCycle program?

Customers can pay a one-time $59 member fee per child to join. Once your child outgrows their current bike or it’s been two years, you can return the original bike and get a new bike one size up for a 40% discount.

Woom inspects the old bike for safety and then gives it to a family in need so more kids can enjoy it.

Which WOOM bike is best for my child?

The Woom original is the best place to start. This bike is for children between 18 months and 14 years old with bike sizes ranging from one to six.

If your child is using their bike for transport to school, the Woom Now urban lifestyle bike is best. It is made for ages six and up and comes in three sizes.

If your child wants to take the bike off-road, the Woom Off and Off Air is for kids ages six and up, available in six different sizes.

The Woom Up bike is an e-mountain bike with two sizes for kids ages seven and up.

In Summary

While kids love the fun colors of Woom bikes and how easy they are to ride, parents appreciate Woom’s innovative safety features and the vast options for every age. Children can enjoy a Woom bike from their very first ride until off-roading at 14 years old.

Considering a Woom bike can be loved for years, they offer a fair return policy from 30 to 60 days and five-year warranty options as well as friendly customer support that can be reached via email and phone.



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John Muranko

John is Founder and Senior Bike Editor at ProBikeCorner. John is a bike and travel addict who has cycled through 17+ countries and doesn't really have any plans of stopping. He´s passionate about helping others by creating technical resources, in-depth reviews and more…

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