Probikekit allows returns within 14 days of delivery. You can return items to them that are damaged, faulty, or incorrect. The company will refund your return shipping expenses for these cases. You can also return items if you have changed your mind, but only if they are still unopened and in pristine condition, and you will have to pay for the return shipping yourself.
In the rest of the article, we are going to have a look at the Probikekit return policy in more detail to prepare you for the process.
How Long Do I Have to Return an Item to Probikekit?
Probikekit gives you 14 days to initiate a return.
The 14 days start counting from the date that the carrier releases the shipment. This includes both when they deliver it to you and when they give it to a third party that you have indicated can take it on your behalf.
For What Reason Can I Return an Item to Probikekit?
There are multiple reasons for which you can return an item to Probikekit that are covered by their return policy.
It goes without saying that if you receive an incorrect item, you can initiate a return, which usually involves a swap of the incorrect item that you received with the one that you had originally ordered.
You can start a return for multiple reasons even if you got the correct item, though. Let’s have a look at some of the reasons that are accepted by Probikekit’s return policy.
Can I Return an Item to Probikekit if I Have Changed My Mind?
If you have received your item, and everything is perfect with it, but you have decided that you just no longer want it, you can still return it to Probikekit for a full refund.
There are some restrictions on the condition of the item in this case. In order for your item to be eligible for return to Probikekit if there is nothing wrong with it but it is unwanted, it has to be unopened, in all of the original packagings, and must be observably in pristine condition.
This means that if you unwrap the item you have bought, use it for a bit, and then change your mind, you will not be able to return it to Probikekit.
Can I Return an Item to Probikekit if It Is Damaged?
If you receive your item from Probikekit and it is damaged, you can return it for a replacement at no cost to you.
In order to be able to do this, however, you will need to first accept the delivery of the item even if you recognize that it is damaged before this point.
If you refuse to accept delivery of a shipment because it is damaged, this will delay the process of its return to Probikekit. The company also may not cover it under its return policy in this situation.
Can I Return an Item to Probikekit if It Is Faulty?
If the product that you have received from Probikekit is faulty, it is covered by the company’s returns policy and eligible for return.
In this case, the process is slightly different from the usual one for returns. You will need to begin by contacting Probikekit through the online message center on the company’s website.
There, you will need to provide a clear description of the fault and ideally also attach photos of it.
After this has been investigated, Probikekit will let you know what they expect you to do in order to continue the process of your return.
Are There Any Items That I Cannot Return to Probikekit?
Probikekit do not accept the return of items in situations where it would create a health or safety risk to their customers.
The same is true for products where there would be concerns around hygiene. For these reasons, the company does not accept returns of face filters, socks, masks, or other similar products.
There is an exception to this for items that match the criteria we have learned about above but are still entirely in their original packaging, still sealed and unopened.
Who Pays the Shipping Cost When I Return an Item to Probikekit?
Probikekit will refund you for the return shipping costs in certain situations, as covered under their return policy.
You will need to pay for your own return shipping except for in the case of returns where the item is damaged or faulty, or where Probikekit have sent you the wrong item by accident.
You can also get a refund for your return shipping expenses if you used PayPal’s Return Service when buying your product from Probikekit.
In all other scenarios, including where you have decided to return the item because you do not want it any longer, you will have to pay for the return shipping costs yourself.
How Do I Return an Item to Probikekit?
In order to return an item to Probikekit, you will need to begin by contacting the company’s Customer Service team and give them your order number and the reason you want to return the item.
They will then give you a returns authorization number, without which you cannot proceed, and any more specific instructions.
You will need to package Probikekit’s returns form along with your item when you ship it back to them. When you send it, it is important to keep the proof of postage receipt you receive in case the item gets lost along the way.
Without this, you will not be able to complete your return.
Once Probikekit takes possession of the item that you have sent back, they will initiate either the refund or the replacement, depending on what was agreed.
We have learned today about how the Probikekit return policy works by looking at what items are and are not covered by it, how long you have to return them, and how to start the process.
We have also learned what tasks and costs you may encounter along the way.