Have you ever asked yourself or your friend what Citizen bike return policy is? Well, you are at the perfect place to find the answer to such a question.
Citizen Bike offers a return policy in two forms. Their most direct return policy is their 30-day satisfaction guarantee, which allows you to return your folding bike to them within this timeframe for a full refund, minus shipping costs. Citizen Bike also offers a 1-year warranty, which provides you with replacement parts as needed within the terms of the warranty.
In the rest of the article, we are going to look at all of the salient elements within the satisfaction guarantee and the warranty in detail.
What Is Citizen Bike’s 30-Day Satisfaction Guarantee?
If you would like to return your folding bike to Citizen Bike, you can do so for any reason within 30 days of purchase.
The company’s 30-day satisfaction guarantee does not require there to be a problem with the bike or damage to have occurred during shipping. This service is offered so that customers are left satisfied with their purchases.
In order to return your folding bike to Citizen Bike, you will need to get a return authorization number. These can be acquired by contacting the company on their official contact page.
How Much of the Amount Is Refunded?
When you return your folding bike to Citizen Bike, the entirety of your original payment for the bike itself is refunded.
This is the case even if the bike is in perfect condition and you are only returning it because you have changed your mind, but only if it is within the first 30 days.
If 30 days have passed, you may or may not be covered by the warranty, which we will address later in this article.
Are Shipping Costs Refunded?
Unfortunately, shipping costs are not refunded when you return your folding bike to Citizen Bike. Because the company gets you the best price on products that they can, the shipping costs are not factored into the original prices and are calculated separately and with third parties.
If Citizen Bike were to refund shipping costs, they would be operating at a significant loss on returns, and so this is not done.
Who Pays For Return Shipping?
When you send your folding bike back to Citizen Bike in the post, you will have to pay the shipping charge yourself.
This is for the same reason that the company do not do refunds on original shipping costs. It is not factored into the price of the bikes, therefore covering it would harm Citizen Bike’s ability to maintain a profit margin.
Are There Any Hidden Fees?
There are no hidden fees when returning the items, you have bought to Citizen Bike. The company state explicitly, for example, that there is no restocking fee for returning your folding bike to them.
The only cost you will have to pay when you return a folding bike to Citizen Bike is the shipping fee, which you pay to the shipping company for the transport.
Against this, you will receive the full amount paid for the price of the folding bike when you bought it, minus whatever was charged for the original shipping.
What Is Citizen Bike’s 1-Year Warranty?
If 30 days have passed since you bought your folding bike, and you can therefore no longer return it under the 30-day satisfaction guarantee, you can still find a solution through the warranty.
Although the warranty does not offer you any refunds if you wish to return a defective bike, it will offer you replacement parts for those that are defective.
This makes it function essentially like a return for a replacement rather than a return for a refund.
Who Can Claim the Warranty?
The warranty is limited to the original purchaser only.
In other words, if you sell the bike to someone else, they will not be able to claim under the warranty, even if they are within the timeframe.
Similarly, if you have bought the bike second hand from someone who is not Citizen Bike, even if you have all of the documentation saying that it is within the warranty period, you will not be able to use it.
What Is Covered By the Warranty?
The warranty protects you from any defects in your folding bike. These will be ones that manifest either in the materials used to build it or in the workmanship.
Does Anything Have Partial Coverage?
Any items that you receive from Citizen Bike that are not the folding bike itself are covered by the warranty for the first 60 days from purchase.
This includes items like accessories and replacement parts, and the warranty covers them in the same way that it does the folding bike.
Namely, it covers any defects in how they are built or what they are built with.
Does the Warranty Cover Labor?
The warranty does not cover labor. What this means is that if a part of your folding bike is defective, Citizen Bike will send you everything that you need to repair or replace it within the bounds of the warranty, but you will have to do this yourself.
You are free to hire a third party to carry out this labor if you choose, but Citizen Bike will not reimburse you for these expenses.
What Is Not Covered By the Warranty?
The warranty does not cover any damages that are consequential or incidental, although this will vary in states that do not allow this exclusion.
The warranty also does not cover wear and tear on the folding bike.
Does Anything Void the Warranty?
The warranty states that it is void if the folding bike is used for anything outside of normal activities.
Although there is not a complete list of what voids the warranty, Citizen Bike offers a few examples. These include using the bike for racing, using it for commercial activities, jumping ramps with it, and not following the owner’s manual.
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Conclusion
Citizen Bike offers a very generous 30-day return policy with no questions asked, but if you miss this, you are still covered by the warranty for the first year for any defects.
