A bike purchase can cost you quite a lot of money. That makes it even more important to be mindful about a company’s return policy.
Bikes are not one-size-fits-all kinds of items, so you may need to return or exchange one.
Bike Gallery accepts returns within 30 days of your purchase. All items must be returned in their original packaging and in brand new, unused condition. You will also need your receipt or an invoice. You’ll receive a full refund if your return meets all the requirements.
This article is about the Bike Gallery return policy and what you should know before you purchase. Keep reading to find out what’s covered and how to make your return.
What Is the Bike Gallery Return Policy?
Bike Gallery only allows returns or exchanges for up to 30 days after the date of your purchase. You can return for a full refund if your item is in unused condition.
You can also exchange some items. In some situations, you may be able to return unwanted items for partial refunds.
These kinds of returns are decided upon on a case by case basis.
What Do You Need to Make a Bike Gallery Return?
Bike Gallery requires that you provide a form of proof of purchase. This can be a receipt or an order invoice.
This does two things for you–shows the exact purchase price you paid for your bike or other items and provides the method of payment information for the refund.
You’ll need to send your items back to the retailer, not the manufacturer. This is important because the retailer is the entity you made your purchase with.
They are also the entity that will provide you with your refund.
When Can You Exchange Items?
Exchanges are handled under the same timeline as returns. They also have the same requirements for documentation of proof of purchase and the condition of the items.
That being said, you can exchange defective items for replacements, even if they’ve been used. If your bike or accessory has a manufacturer’s defect or was damaged during the shipping process to you, you can exchange the item for a brand new replacement.
Can You Return Items Bought On Sale?
Bike Gallery’s return and exchange policy do not allow for sale items to be returned or exchanged. Sale items are considered to be final sales.
Should you find your sale item is broken or defective after purchase, you should contact the Bike Gallery customer support team to see if they will grant you an exchange.
Do You Have to Pay for Shipping?
Your returned items must be shipped back to the company. When you decide to return an item, you are responsible for paying the shipping fees.
Once Bike Gallery receives the returned items, they will process them back into the inventory. At that time, your refund will be issued.
However, unless you’ve already paid the shipping cost up front, the shipping fees will be deducted from the refund amount.
When you’re shipping back defective items, the company will pay for return shipping.
How Long Will Your Refund Take?
Generally, refunds should take about two weeks to show up in your account.
Bike Gallery processes the refund as soon as the items are received in their warehouse. But, that is just one step in the process.
Once they’ve done their part, the refund must go through the financial institution you have your account with.
Whether it’s a banking entity or a credit company, the rest of the process usually takes another 5 to 7 business days.
What Do You Do If You Don’t See Your Refund?
If it seems your refund is late or missing, you should investigate what the reason is. Look one last time in the account where you made your purchase from.
If the money still isn’t there or even pending, reach out to someone at the banking institution. They may be able to see something behind the scenes that you cannot.
Should you find that there’s nothing refunded, you’ll need to contact the Bike Gallery sales team to have them look into the processing on their end.
By working with people on both sides of the transaction, you should be able to locate your refunded money.
Can You Return to Bike Gallery After 30 Days?
The Bike Gallery return policy does not allow for returns after the 30 day mark. They are typically pretty strict with this timeline.
If you find your bike has a defect that took time to present, and it’s after the 30 days, you may be able to still get an exchange processed. These are determined case by case.
What All Does Bike Gallery Sell?
It’s quite obvious Bike Gallery sells bicycles. That’s to be expected. But the company also sells a lot of other things.
You’ll find all things bike at Bike Gallery. There are bike parts, accessories, and gear like helmets. You’ll also find repair kits, eyewear, clothing, shoes, and gifts for cyclists.
What Brands Does Bike Gallery Offer?
Bike Gallery offers many brands. Here’s a list of some of them. This is not all-inclusive:
- Arundel
- Bike Gallery
- Dirtsurfer
- DMT
- Elite
- Goodyear
- Maurten
- Oakley
- Pas Normal
- Skratch
- Vision
- Wahoo
Does Bike Gallery Offer Repairs?
For customers who live near to Bike Gallery shops, they do offer workshops inside the store locations.
The workshops are equipped to handle bike repairs and help cyclists improve their bikes with new accessories and upgraded components.
Repairs are not generally free, but advice often is.
Final Thoughts
The Bike Gallery return policy covers you for returns or exchanges up to 30 days from the date of purchase. Your unwanted items must be in brand new condition, and you must have a form of proof of purchase.
You cannot return items you’ve used or anything that was purchased more than 30 days before. You’ll be responsible for the shipping fee unless you’re returning a defective item.
Once your items are received back at the warehouse, your return will be processed and a refund will be issued, if applicable.
