If you recently made a purchase from Bicycle Barn and you need to return your item, it’s important to know their return policies. To make sure you’re going to be able to successfully return your item, we can help!
Bicycle Barn is a local bicycle retailer in Walla Walla, WA. They have been serving the cycling community locally and online with quality products and services since 1985.
Bicycle Barn is committed to customer satisfaction and makes it clear they value their customers, so they want to make it easy to return items you aren’t happy with or do not need.
So, what’s the deal with returns at Bicycle Barn? You have 30 days from the date of your Bicycle Barn purchase to return your item for a replacement or refund. It’s really that simple.
To feel prepared for your upcoming Bicycle Barn return, keep reading to take a deep dive into their return policies and procedures.
Can you return something to Bicycle Barn?
Bicycle Barn accepts returns within 30 days from the date of your original purchase.
If you purchased your item more than 30 days ago, Bicycle Barn is not responsible for accepting returns, exchanges, or replacements on that item.
What is the Bicycle Barn satisfaction guarantee?
Bicycle Barn stands firmly behind the quality of all products sold in its store and online. They carefully select all items that they sell to ensure that it matches their quality standards.
If for some reason you are unhappy with the performance or craftsmanship of anything you purchase from Bicycle Barn, they want to know about it. As part of their commitment to satisfaction, Bicycle Barn wants to either replace or refund you for any item you are dissatisfied with.
Simply bring the item in question with you to a Bicycle Barn store or reach out to customer service if you purchased the item online and arrange for a replacement item or return it for a refund.
You may be asked to send the item back or provide photos or other details of the issue, but Bicycle Barn will make it right for you.
It’s also important to remember that all replacements or returns must take place within 30 days of purchase.
Do you need a receipt to return a Bicycle Barn purchase?
The policies page of Bicycle Barn’s website does not state that it requires receipts for returns. However, it is always a best practice to keep your receipt handy and try your best to bring it with you for any return.
Providing a receipt at the time of your Bicycle Barn return will ensure that you can prove the date of purchase and the purchase price.
Without the receipt, Bicycle Barn may refuse your return due to an uncertain purchase date or may refund you an incorrect amount reflecting current item prices.
Can you return items purchased online at Bicycle Barn?
Bicycle Barn makes it easy to return items purchased from their online store as well.
If you are local and are able to make it into the store, you can easily return online purchases in person. If you are not local, you can simply ship the item back to Bicycle Barn to start the return process.
Here are some ways to make sure your online Bicycle Barn return goes smoothly:
Ship with a Bicycle Barn preferred vendor
Bicycle Barn recommends shipping returns with Ground UPS or insured US Mail only. These are the best ways to make sure your item gets to Bicycle Barn safely and securely.
Obtain return authorization for large purchases
If your item was over $100, you will need a return authorization from Bicycle Barn. Simply call or email the store and explain your return circumstances and you will be provided with a return authorization number.
The return authorization number MUST appear on the OUTSIDE of your Bicycle Barn return package to be accepted.
What is not returnable at Bicycle Barn?
Although Bicycle Barn stands behind all of its products and services, there are some limitations to its return policy.
Bicycle Barn will not accept returns/exchanges on custom items or any service/labor fees. Most other items are eligible for returns.
Do you have to pay for shipping for returns to Bicycle Barn?
Return shipping fees are the responsibility of the customer. However, if the item you purchased was damaged or incorrect (you were shipped something you did not order), Bicycle Barn will refund your shipping costs in full.
What happens if you return a used item to Bicycle Barn?
Bicycle Barn inspects all items that are returned. If it appears that the item was used (as opposed to damage in transit) in any way, the return will be subject to a restocking fee at the discretion of Bicycle Barn.
If you received a refund that is less than you expected, the restocking fee may be the cause.
If you believe that you were incorrectly charged a restocking fee for an item you did not use, communicate with Bicycle Barn directly to rectify the issue.
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Bicycle Barn is committed to happy customers nationwide. Although they are a local Washington-based family business, they serve the cycling community through e-commerce as well.
They are focused on customer satisfaction and fully stand behind all of their products.
If for any reason you are unhappy with a purchase from Bicycle Barn, reach out to them to arrange a return. You can return items in-store or ship the item back if you ordered online.
New, unused, or damaged/defective items can be returned for a replacement or a full refund within 30 days of the original purchase date.
It’s worth noting that Bicycle Barn does not accept returns on any custom items and will not refund any labor fees for service work that was performed.
For large purchases over $100, make sure to obtain prior authorization from Bicycle Barn before shipping your return back. This will ensure that your return is processed correctly and quickly.